Privacy policy

Last updated: 14 September 2026

1. Who we are

The Setting Company is a trading name of The Setting Insights Group Ltd, a company registered in England and Wales under company number 17361723.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

The Setting Insights Group Ltd is the controller responsible for the personal information described in this policy.

Email: info@thesettingcompany.co.uk
Telephone: 0330 043 6112
Website: www.thesettingcompany.co.uk

2. Information we collect

Depending on how you use our website and services, we may collect:

  • Your name, email address, telephone number and billing details.
  • Information supplied when ordering a report, including a property address or postcode and your chosen report requirements.
  • Order, payment and transaction information. Card details are processed securely by our payment providers and are not stored directly by us.
  • Messages, enquiries, feedback and other communications with us.
  • Marketing preferences and newsletter subscriptions.
  • Technical information including your IP address, browser, device, website usage and cookie information.

Please do not provide unnecessary personal or sensitive information about property owners, occupants or other people when requesting a report.

3. How we use your information

We may use personal information to:

  • Process orders and create, personalise and deliver your report.
  • Take payments, issue confirmations and manage cancellations or refunds.
  • Respond to enquiries and provide customer support.
  • Maintain business, accounting and tax records.
  • Prevent fraud and protect our website, customers and business.
  • Improve our website, reports and customer experience.
  • Send marketing communications where you have consented or where otherwise legally permitted.
  • Meet our legal and regulatory obligations.

4. Our lawful bases

We process personal information where:

  • It is necessary to perform a contract with you or take steps at your request before entering into a contract.
  • We must comply with a legal obligation.
  • It is necessary for our legitimate interests, including operating and improving the business, providing customer support and preventing fraud, where those interests are not overridden by your rights.
  • You have given consent, including for certain marketing communications and non-essential cookies. You may withdraw consent at any time.

5. How we obtain information

We collect information:

  • Directly from you when you visit our website, order a report, contact us or join our mailing list.
  • Automatically through cookies and similar technologies.
  • From service providers involved in operating our website, processing payments and fulfilling orders.
  • From publicly accessible sources used to research locations and prepare reports. Public local-area information does not normally identify the customer who ordered the report.

6. Sharing information

We may share information where necessary with:

  • Shopify and other website, hosting and e-commerce providers.
  • Banks, payment processors and fraud-prevention providers.
  • Email, cloud-storage, customer-support and IT providers.
  • Mapping, data and research-service providers used to produce reports.
  • Professional advisers, including accountants, insurers and legal advisers.
  • Regulators, law-enforcement bodies or public authorities where required by law.
  • A purchaser or successor if the business or its assets are sold or reorganised.

We do not sell your personal information.

7. International transfers

Some service providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are used, such as UK adequacy regulations or approved contractual protections.

8. Cookies

Our website uses essential cookies required for functions such as checkout, security and account access. With your permission, it may also use analytics, advertising or other non-essential cookies.

You can manage non-essential cookies through the cookie choices displayed on our website and through your browser settings. Disabling some cookies may affect how the website operates.

9. Marketing

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting info@thesettingcompany.co.uk.

Unsubscribing from marketing will not prevent us from sending essential messages concerning an order or enquiry.

10. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.

Order, transaction and accounting records may normally be retained for up to six years. Other information may be deleted sooner when it is no longer required. We may retain limited details of marketing opt-outs to ensure that your preference continues to be respected.

11. Security

We use reasonable organisational and technical measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet-based service can guarantee absolute security.

12. Your rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your information.
  • Request restriction of processing.
  • Object to certain processing, including direct marketing.
  • Request transfer of information you provided to us.
  • Withdraw consent where processing relies on consent.
  • Complain to the Information Commissioner’s Office.

These rights may be subject to legal limitations. To exercise a right, email info@thesettingcompany.co.uk. We may need to verify your identity before responding.

You may also complain to the Information Commissioner’s Office through www.ico.org.uk.

13. Children

Our services are intended for adults purchasing or researching property. We do not knowingly collect personal information from children.

14. Third-party links

Our website or reports may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their privacy information separately.

15. Changes to this policy

We may update this policy to reflect changes to our services, suppliers or legal obligations. The latest version will be published on this website with an updated date.

16. Contact us

For questions about this policy or the way we use personal information, contact:

The Setting Insights Group Ltd
Trading as The Setting Company
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@thesettingcompany.co.uk
Telephone: 0330 043 6112