Shipping policy

Last updated: 14 September 2026

The Setting Company supplies bespoke local-area reports electronically. We do not send physical products and no postage or shipping charge applies.

Delivery method

Your completed report will normally be supplied as a PDF and sent to the email address provided with your order.

Please ensure that your email address is correct and check your junk or spam folder if the report does not appear in your inbox.

Preparation time

Each report is individually researched and prepared for the property address and requirements supplied by the customer.

The estimated turnaround time will be displayed on the relevant product page, during checkout or in your order confirmation.

The preparation period begins once:

  • Full payment has been received.
  • We have received the complete and correct property address and postcode.
  • Any required questions or missing information have been answered.
  • Where applicable, you have expressly asked us to begin work during the statutory cancellation period.

If further information is required, the delivery estimate may pause until you respond.

Delays

Delivery dates are estimates unless we expressly agree to a fixed deadline in writing.

If we expect a significant delay, we will contact you using the email address supplied with your order.

We are not responsible for delays caused by incorrect customer information, failure to respond to reasonable questions, email-provider issues or circumstances outside our reasonable control.

Incorrect email or property details

Customers are responsible for checking the email address, property address and postcode submitted with the order.

If a report has been created using incorrect information supplied by the customer, additional work may be chargeable.

Non-delivery

If your report has not arrived within the estimated delivery period:

  1. Check your junk or spam folder.
  2. Confirm that the email address on your order is correct.
  3. Contact us at info@thesettingcompany.co.uk with your name and order number.

We will investigate and resend the report where appropriate.

Contact details

The Setting Insights Group Ltd
Trading as The Setting Company
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company number: 17361723
Email: info@thesettingcompany.co.uk
Telephone: 0330 043 6112