Last updated: 14 September 2026

1. About us

These terms govern purchases from The Setting Company.

The Setting Company is a trading name of The Setting Insights Group Ltd, registered in England and Wales under company number 17361723.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Email: info@thesettingcompany.co.uk
Telephone: 0330 043 6112
Website: www.thesettingcompany.co.uk

2. Our service

The Setting Company provides bespoke local-area information reports for people researching a property or potential move.

Each report is prepared for the property address, postcode and requirements provided by the customer. The contents and scope of the report will be described on the relevant product page or order confirmation.

Reports are supplied electronically as PDF files unless agreed otherwise.

3. Placing an order

You must be at least 18 years old to place an order.

By submitting an order, you confirm that:

• The information you provide is complete and accurate.
• You are authorised to use the payment method supplied.
• You have read and accepted these terms.
• The report is being purchased primarily for personal use unless we agree otherwise in writing.

Your order is an offer to purchase our service. A contract is formed when we send an order confirmation accepting your order.

We may decline or cancel an order if we cannot complete it, the requested information is unavailable, payment is unsuccessful or the request would be unlawful or inappropriate. If we cancel an order after payment, we will issue the appropriate refund.

4. Information you provide

You are responsible for providing the correct property address, postcode, contact details and report requirements.

Please check this information carefully before ordering. We are not responsible for errors or delays caused by incorrect, incomplete or misleading information supplied by you.

Do not provide unnecessary sensitive information or personal information about property owners, occupants or other people.

If we require clarification, the estimated delivery period may pause until we receive the required information.

5. Prices and payment

Prices are displayed in pounds sterling and will state whether any applicable taxes are included.

Payment must be made through the payment methods offered at checkout. We will not normally begin work until payment has been received.

If an obvious pricing error occurs, we may contact you to correct the order or cancel it and issue a refund.

6. Delivery

The estimated preparation and delivery time will be displayed on the website, during checkout or in your order confirmation.

Delivery times are estimates rather than guaranteed deadlines unless we expressly agree otherwise in writing. We will contact you if a significant delay is expected.

Electronic delivery is completed when the report is sent to the email address supplied with the order or made available through an agreed download method.

You are responsible for checking your email address, inbox and junk folder.

7. Cancellation rights

If you are purchasing as a consumer, you will normally have 14 days from the day after the contract is formed to cancel a distance contract.

Because each report involves research and preparation, we may ask for your express permission to begin work during this 14-day cancellation period.

If you ask us to begin during the cancellation period and then cancel before the report is completed, we may charge a reasonable proportion of the agreed price for work already performed.

If the service is fully completed during the cancellation period following your express request and acknowledgement, your statutory cancellation right may end once the service has been fully performed.

Where the report is legally treated as digital content supplied immediately, we will seek your express consent to begin supply and your acknowledgement that the cancellation right will be lost once supply begins.

To request cancellation, email info@thesettingcompany.co.uk and include your name and order number.

Nothing in these terms limits your statutory rights, including your rights where a service or digital product is not supplied with reasonable care and skill or does not conform to the contract.

8. Refunds and corrections

If we make a material factual or administrative error in your report, please contact us promptly. We will investigate and, where appropriate, correct the report without charge.

A change of mind after work has begun does not automatically entitle you to a full refund. Any refund will be assessed in accordance with your statutory rights, the work already completed and these terms.

Changes requested because the customer supplied an incorrect address, postcode or instructions may require a new order or an additional charge.

Your statutory rights remain unaffected.

9. Nature and limitations of reports

Reports provide general local-area information to assist your own research. They are not:

• A property survey or valuation.
• Legal, financial, mortgage, insurance, planning or tax advice.
• A guarantee of property value, investment performance or suitability.
• A guarantee of school admission, travel times, safety or future local conditions.
• A substitute for inspections, searches, professional advice or enquiries made during a property transaction.

Reports are prepared using information available from third-party and public sources at the time of research. Information can change, and third-party sources may contain errors, omissions or delays.

Opinions, lifestyle observations and scores involve judgement and should not be treated as guarantees. You should independently verify information that is important to your purchasing or relocation decision.

10. Use of your report

Unless we agree otherwise, your report is licensed to you for personal, non-commercial use.

You may share it privately with members of your household and professional advisers involved in the relevant property decision.

You must not:

• Resell, publish or commercially distribute the report.
• Copy or reproduce substantial parts of it for another property or customer.
• Remove copyright, attribution or ownership notices.
• Present the report or its contents as your own work.
• Use the report to create a competing product or database.

11. Intellectual property

The reports, original wording, layouts, branding, scoring methods, graphics and other original materials are owned by or licensed to The Setting Insights Group Ltd.

Third-party maps, data, trademarks and materials remain the property of their respective owners and may be subject to separate licences and attribution requirements.

Purchasing a report does not transfer ownership of any intellectual-property rights.

12. Our responsibility to you

We are responsible for losses that are a foreseeable consequence of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses caused by:

• Incorrect information supplied by you.
• Reasonable reliance on third-party or public data that later changes or proves inaccurate.
• Decisions made without obtaining appropriate independent checks or professional advice.
• Events outside our reasonable control.
• Use of a report for business, investment or commercial purposes not agreed with us.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects your legal rights as a consumer.

13. Website use

You must not misuse our website, introduce malicious software, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.

We may suspend access where reasonably necessary to protect the website, our customers or our business.

Links to third-party websites are provided for convenience. We are not responsible for their content, availability or practices.

14. Personal information

We process personal information as described in our Privacy Policy. By using our website, you acknowledge that information will be handled in accordance with that policy.

15. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control. We will take reasonable steps to minimise disruption and contact affected customers where appropriate.

16. Complaints

If you have a concern, contact us first so we can try to resolve it:

Email: info@thesettingcompany.co.uk
Telephone: 0330 043 6112

Please include your name, order number and a description of the issue.

17. Changes to these terms

We may update these terms occasionally. The version applying to your purchase is the version in force when your order is accepted, unless a change is required by law.

18. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you retain any mandatory rights to bring proceedings in the courts applicable to where you live.

19. Contact details

The Setting Insights Group Ltd
Trading as The Setting Company
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company number: 17361723
Email: info@thesettingcompany.co.uk
Telephone: 0330 043 6112